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Thank you for being part of the f-Apparel family. We appreciate your business. It’s one of our top goals to outfit you in pieces that you’ll love, but if it doesn’t work out, we’ve created our return policy to help simplify the process and ensure you get exactly what you want. We encourage you to email our customer success team (support@f-apparel.com) for any product related questions to make sure you’re happy with the items you receive.
Once the order has been shipped, you will only be able to request for a return.
You have 15 DAYS from the date the order was placed to initiate a return.
All refunds for discounted merchandise (Prepaid & COD) are issued as Gift card only.
*We do not offer refunds to original payment sources.
Please carefully inspect a product upon arrival to assure that it’s what you ordered and has no defects.
If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the damage is reported within 3 days after the delivery date with genuine photography & videos.
Important things to keep in mind while sending back the product for return/exchange:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up or tan marks
Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
To ensure your f-Apparel garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at support@f-apparel.com from your registered email id to trigger the request.
It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pick up again.
The amount is refunded as f-Apparel Gift card which you can use for your future orders
COD handling charges (INR 50) charged at the time of placing the order are non-refundable.
Full amount is refunded into your initial payment mode (bank account, credit card, etc.)
We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer
All applicable brokerage or custom charges on international shipments will be paid by the customer.
If you have any questions please email our customer success team at support@f-apparel.com.
*Pls note we accept only prepaid payment mode for International orders.
*We do not offer refunds to original payment sources.
